FAQ
The questions corporate buyers ask before they sign.
Deposits, vendor failures, venue restrictions, proposals and bar licensing — answered plainly, so you can forward them to finance, legal or facilities without a follow-up call.
How do deposits and final invoices work?
Once you approve the proposal, we issue a signed agreement and a deposit invoice — typically a percentage of the approved scope — which confirms your date and releases us to place vendor commitments. The balance is invoiced after the event, once actual counts, overtime, consumption-based bar and any approved on-site changes are reconciled. You receive one itemized invoice from EventCue360 LLC covering every service line, not separate bills from each vendor. Payment terms, deposit percentage and milestone dates are stated on your proposal and agreement before you sign.
What happens if a vendor cancels?
Replacing them is our job, not yours. Every critical category in our network is staffed with primary, secondary and emergency options by market, so a cancellation triggers a substitution from a vendor already qualified, insured and documented. You keep the same event lead, the same approved scope and the same contracted price — we absorb the coordination, and we do not pass a vendor's failure through to you as a change order. If a substitution affects anything you would notice, such as a menu item or a specific performer, we tell you before the event rather than after.
Do you work with client-provided venues?
Yes, and it is common. If your event is at your own office, plant, warehouse, country club, hotel or a venue you have already booked, we work within that venue's rules — reviewing load-in access, power, kitchen or prep space, noise and curfew limits, exclusive-vendor requirements and insurance documentation. We will tell you honestly if a venue restriction affects what we can deliver. If you do not have a venue yet, we can source and negotiate one; venue sourcing is optional, not a requirement to work with us.
What does the proposal process look like?
You brief us with the objective, date, location, headcount and budget range in a short form or a 20-minute consultation. We respond within one business hour and return a single itemized proposal within 24 to 48 hours covering food and beverage, production, entertainment, media, staffing, rentals and coordination. Pricing is built from an internal cost sheet against your actual headcount, venue and service format — which is why you see 'starting at' or 'custom proposal' rather than fixed public prices. Revisions are expected: we adjust scope up or down until the proposal fits your budget and internal approval process.
How does bar service licensing work?
Alcohol is always served by licensed, insured bartending and beverage providers, under liquor liability coverage, and never by general event staff. The structure depends on your venue and jurisdiction: some venues hold the license and require their own bar, some allow a licensed outside provider, and some require a special-event permit for the date. We confirm which model applies before quoting, handle the permit path where one is needed, and build the bar program — hosted, consumption, drink tickets or cash — around it. Service rules such as ID checks, cut-off times and no self-service pours are non-negotiable on our events.
Are you insured, and are your vendors insured?
EventCue360 LLC carries commercial general liability insurance and liquor liability coverage for bar programs, and we issue certificates of insurance to your venue or facility team on request. Every vendor in our network is required to carry insurance appropriate to their service and to have licensing and W-9 documentation on file before being assigned to an event.
Still have a question?
Email info@eventcue360.com or call 863-359-0330. We respond within one business hour and send proposals within 24–48 hours.
One partner. One proposal. One invoice.
Brief us on your event and we'll return a single itemized proposal within 24–48 hours — covering food and beverage, production, entertainment, media and staffing.